Delivery & Shipping Policy – My Artist
A Unit of House of UD
At My Artist, we are committed to delivering your orders safely, efficiently, and on time. This Delivery & Shipping Policy outlines how your orders are processed, packed, and shipped across India.
All online orders placed on www.myartist.co.in are handled, packed, processed, and shipped exclusively by Drish Venture Pvt. Ltd., our registered parent company that manages all online business operations for My Artist.
Order Processing & Dispatch Timeline
To ensure quality and accuracy, every order goes through our internal verification and packing process. We generally require:
2–3 business days for order processing and dispatch
4–5 business days for delivery across India after dispatch
Delivery timelines may vary slightly based on:
Your delivery location
Courier partner performance
Local weather conditions
High-volume or festive periods
You can also view estimated delivery times by entering your pincode directly on the product page before placing an order.
To avoid any fulfillment issues, please ensure that the order includes:
Accurate and complete shipping address
Correct pincode
Active mobile number
Shipping Process & Courier Partnerships
All My Artist orders are shipped through reliable and well-recognized logistics partners such as:
Delhivery
Shiprocket
Our warehouse system automatically assigns the best available courier partner based on:
Delivery destination
Speed of service to your pincode
Network availability
Every package is checked, sealed, and shipped by Drish Venture Pvt. Ltd., ensuring consistent quality and secure handling.
Order Tracking & Notifications
Once your order is dispatched, you will receive real-time updates through:
SMS
These notifications will include:
Your tracking number
Courier partner name
Tracking link for live shipment updates
Tracking remains active until the order is successfully delivered to your doorstep.
If you face any tracking delays or if the status does not update for 48 hours, you may reach out to our support team through the official contact channels listed on our website.
Extended Delivery Timelines
While we aim to deliver within the standard window, certain situations may cause slight delays, including:
Festive seasons and national holidays
Political disturbances or natural events
Unexpected courier delays
Remote or interior delivery locations
We always strive to minimize disruptions and will keep you informed in case of unusual delays.
Out-of-Stock Items & Availability Requests
If an item you love is out of stock, you may contact us through the official support section on our website with the product name or code.
We will assist you with:
Expected restock dates
Availability updates
Alternative product suggestions
We try our best to bring popular items back as quickly as possible.
Commitment to Smooth Delivery
From processing to packaging and shipping, every order is handled with care by Drish Venture Pvt. Ltd., ensuring:
Safe packaging
Quality checks before dispatch
Smooth shipping experience
Transparent tracking updates
Our goal is to provide a seamless and reliable delivery experience for every My Artist customer.